Deimr acts as the controller of the personal data described in this Privacy Policy.

If you have any questions, concerns, complaints, or requests relating to your personal data, you can contact us at:

Deimr is responsible for handling privacy-related requests concerning the platform and its services.

Depending on where you live, you may also have the right to contact the relevant data protection or privacy authority in your country or region.

An engineer assigned to your job is given your name, the address, a contact number and what you have said is wrong. That is what they need to arrive and fix it.

They cannot see your card details, your order history, your other bookings, or conversations you have had with anyone else. When the job closes and the warranty expires, their access to the address ends.

Engineers are independent, and they are joint controllers of the data we pass them for the purpose of doing your repair. They are contractually barred from using it for anything else - including contacting you directly for work outside Deimr.

You can ask for a copy of everything we hold on you and we will send a machine-readable file within 30 days. There is no charge.

You can have mistakes corrected, ask us to stop marketing, object to processing based on legitimate interest, and ask for your account to be deleted.

Deletion is not absolute. We cannot delete an invoice - German law makes us keep it for ten years. We will not delete evidence in an open dispute until it closes. Where we cannot delete, we anonymise: the record survives, you are no longer attached to it.

Data is encrypted in transit and at rest. Access inside Deimr is limited by role, and every time an administrator reads a flagged conversation or opens a customer record it is written to an audit log that we cannot quietly edit.

If we suffer a breach that puts you at risk we will tell you within 72 hours of finding it, and we will tell you what actually happened rather than that an incident occurred.