Returns and cancellations

Last updated: 30 August 2026
In force from: 30 August 2026
About: 4 minutes to read

Changing your mind, which is a different right from a warranty claim. If the thing is broken, you want the warranty policy instead.

Your 14-day right

What this means

Fourteen days to send an unfitted part back for any reason, no explanation needed. The clock starts when it arrives.

You have fourteen days from delivery to withdraw from the purchase of a part, without giving a reason. This is your statutory right under EU consumer law and nothing on this page reduces it.

Tell us within fourteen days, send the part back within fourteen days of telling us, and we refund within fourteen days of getting it - including the standard delivery you paid.

Once it has been fitted

What this means

A fitted electrical part cannot come back. That is the law, not our preference - and it is why we ask so hard about which device you have.

Situation	Can you return it	Why
Unfitted, in its packaging	Yes, 14 days	Statutory withdrawal right
Unfitted, packaging opened	Yes, 14 days	Opening to inspect is allowed
Fitted to a device	No	Electrical goods, once installed
Faulty on arrival	Yes, any time	Not a return - a defect
Wrong part ordered, unfitted	Yes, 14 days	You pay the return postage
A completed repair	No	A service performed with your consent

Worth knowing

This is the whole reason the storefront asks which device you have before it will let you buy. The one return we cannot accept is the one where you fitted the wrong part.

Cancelling a booked repair

What this means

Free until two hours before. After that the callout stands because the engineer has already committed the time.

Cancel free up to two hours before the slot. Inside two hours, or once the engineer has set off, a €24.00 callout is charged and everything else is refunded.

A repair that has been carried out cannot be cancelled - you asked for a service and it was performed. If it was performed badly, that is a warranty claim.

Your 14-day right

What this means

Fourteen days to send an unfitted part back for any reason, no explanation needed. The clock starts when it arrives.

You have fourteen days from delivery to withdraw from the purchase of a part, without giving a reason. This is your statutory right under EU consumer law and nothing on this page reduces it.

Tell us within fourteen days, send the part back within fourteen days of telling us, and we refund within fourteen days of getting it - including the standard delivery you paid.

Once it has been fitted

What this means

A fitted electrical part cannot come back. That is the law, not our preference - and it is why we ask so hard about which device you have.

Situation	Can you return it	Why
Unfitted, in its packaging	Yes, 14 days	Statutory withdrawal right
Unfitted, packaging opened	Yes, 14 days	Opening to inspect is allowed
Fitted to a device	No	Electrical goods, once installed
Faulty on arrival	Yes, any time	Not a return - a defect
Wrong part ordered, unfitted	Yes, 14 days	You pay the return postage
A completed repair	No	A service performed with your consent

Worth knowing

This is the whole reason the storefront asks which device you have before it will let you buy. The one return we cannot accept is the one where you fitted the wrong part.

Cancelling a booked repair

What this means

Free until two hours before. After that the callout stands because the engineer has already committed the time.

Cancel free up to two hours before the slot. Inside two hours, or once the engineer has set off, a €24.00 callout is charged and everything else is refunded.

A repair that has been carried out cannot be cancelled - you asked for a service and it was performed. If it was performed badly, that is a warranty claim.

Your 14-day right

What this means

Fourteen days to send an unfitted part back for any reason, no explanation needed. The clock starts when it arrives.

You have fourteen days from delivery to withdraw from the purchase of a part, without giving a reason. This is your statutory right under EU consumer law and nothing on this page reduces it.

Tell us within fourteen days, send the part back within fourteen days of telling us, and we refund within fourteen days of getting it - including the standard delivery you paid.

Once it has been fitted

What this means

A fitted electrical part cannot come back. That is the law, not our preference - and it is why we ask so hard about which device you have.

Situation	Can you return it	Why
Unfitted, in its packaging	Yes, 14 days	Statutory withdrawal right
Unfitted, packaging opened	Yes, 14 days	Opening to inspect is allowed
Fitted to a device	No	Electrical goods, once installed
Faulty on arrival	Yes, any time	Not a return - a defect
Wrong part ordered, unfitted	Yes, 14 days	You pay the return postage
A completed repair	No	A service performed with your consent

Worth knowing

This is the whole reason the storefront asks which device you have before it will let you buy. The one return we cannot accept is the one where you fitted the wrong part.

Cancelling a booked repair

What this means

Free until two hours before. After that the callout stands because the engineer has already committed the time.

Cancel free up to two hours before the slot. Inside two hours, or once the engineer has set off, a €24.00 callout is charged and everything else is refunded.

A repair that has been carried out cannot be cancelled - you asked for a service and it was performed. If it was performed badly, that is a warranty claim.