Deimr connects customers with independent repair engineers and sells parts, some our own and some from third-party sellers.

For a booked repair, your contract is with Deimr and not with the individual engineer. If the repair fails, you come to us. We then deal with the engineer. This is unusual for a marketplace and it is a choice: it means we carry the risk of a bad repair, which is why we can insist on certifications and act on redo rates.

For parts sold by a third-party seller, your contract for the goods is with that seller. We take the payment, hold it, and step in if it goes wrong - but the warranty on the part is theirs and we say so on the listing.

The price shown when you book covers the part and the labour described. It is held, not charged - the money moves when the work is done.

If the engineer opens the device and finds a second fault, they must quote it separately and you must accept before they carry on. Work done without an accepted quote is not chargeable to you.

You can cancel free until two hours before the slot. Inside that window a €24.00 callout stands, because the engineer has set the time aside or already set off.

If nobody is at the address, the engineer waits fifteen minutes, records the attempt, and the callout is charged.

A part you buy and fit yourself is covered if the part is defective. It is not covered if the fitting damaged it or the device.

Certain parts are paired to the device by the manufacturer. Replacing them outside an authorised tool permanently disables a function - Face ID being the common one. We state this on the product page, in the guide, and in the basket before you can pay. Buying anyway is your decision and we will not refund it later on that basis.

Taking a job off the platform to avoid fees removes every protection either side has - no warranty, no dispute process, no insurance - and it is grounds for removal for both parties.

Selling counterfeit or salvaged parts described as new is grounds for immediate suspension and we report it.

Community guidelines apply to questions, answers and reviews. Moderation decisions can be appealed within 14 days and are reviewed by someone who was not involved.

We are liable for the repair, and for damage our engineer causes to the device while working on it.

We are not liable for data on the device. Back it up before any repair - an engineer cannot recover what they cannot see, and a screen replacement occasionally goes wrong in a way that costs the storage.

Nothing here limits liability for death, personal injury, or anything else that cannot be limited under German law. Your statutory rights as a consumer are untouched by this document.

These terms are governed by German law. If you are a consumer you keep the protection of the mandatory law of the country you live in.

You may bring a claim in the courts where you live. We will bring any claim against you in yours.

The European Commission runs an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged to use consumer arbitration and generally do not, but we will engage with the ODR platform.