A new crack, a drop, or liquid ingress after the repair is not a warranty matter.

If somebody else has opened the device since our engineer closed it, the workmanship warranty ends. We can see this, and we will show you why we think so rather than just asserting it.

On a self-fitted part, damage caused during fitting is not covered. A cell that will not hold charge is; a flex you tore getting the bracket off is not.

Raise it from the repair in Your repairs, or from the order if you fitted it yourself. Tell us what the device is doing and send a photo or a short video.

A claim on a fitted repair goes to an engineer who did not do the original work. They see both accounts and the job notes, including the photographs taken before the fit.

We answer within three working days. Where the evidence genuinely does not settle it, we decide in your favour - an ambiguous record is our failure to document, not yours.

The usual outcome is a refit at no cost, by a different engineer if you would prefer.

If the same repair fails twice, you get your money back rather than a third attempt. You do not have to argue for it.

Where the fault was the part rather than the fitting, the cost goes back to the supplier. That is between us and them and it never affects what you get.